Returns & refunds

For items that arrive damaged, defective, materially not as described, or incorrect: contact support@cslamowitz.com promptly with photos, the packing slip or order confirmation details, any visible outer carton damage captured before unpacking when safe to do so, and we will provide return/replacement/refund remedies consistent with obligations of law and truthful item condition upon arrival.

Returns for buyer’s remorse

If you no longer want the item and it remains unused / resaleable in original packaging:

• Window: Request a return authorization within 30 calendar days of the delivery confirmation date.
• Condition: Items must include all parts/hardware/instructions/accessories shipped; avoid stains, odors, abrasion from outdoor trials, adhesives residues, engraving, personalization, aftermarket modifications incompatible with resale.
• RMA required: Email support@cslamowitz.com before shipping anything back. Returns without RMA may be refused.
• Return shipping: Unless we confirm otherwise for an approved quality claim, you pay return shipping for buyer’s remorse. Oversized furniture cartons can be expensive to return; ask us for guidance on repacking best practices.
• Refunds: After inspection, approved refunds are issued to the original PayPal payment path where technically possible.
• Processing time: Allow approximately 5–10 business days after the return arrives at the facility we designate for inspection and refund posting.
• Restocking: Unless stated on the product page or your order confirmation, we do not charge a separate restocking fee when the return meets policy; we may deduct return label costs we front only if we explicitly offered that option in writing during your RMA.

Cancellations

Orders may be cancelled before the parcel is tendered to a carrier. After shipment, standard return rules apply.

Effective: May 7, 2026